FAQ

Sterling silver is an alloy made of 92.5% pure silver and 7.5% other metals, usually copper. This combination enhances the strength and durability of the silver, making it suitable for crafting jewelry.

To maintain the shine and luster of your silver jewelry, regularly clean it with a soft cloth to remove any dirt or oils. You can also use a mild soap and water solution to gently clean more stubborn stains. Avoid exposing your silver jewelry to harsh chemicals, perfumes, or extreme temperatures, as these can tarnish or damage the metal.

Tarnish is a natural process that occurs when silver reacts with sulfur compounds in the air or on the skin, causing it to darken or become discolored. To prevent tarnish, store your silver jewelry in a cool, dry place away from sunlight and moisture. You can also keep it in an airtight container or use anti-tarnish strips to slow down the tarnishing process.

It's best to avoid wearing silver jewelry in the shower or while swimming, as exposure to soaps, chlorine, and other chemicals can accelerate tarnishing and potentially damage the metal. Remove your silver jewelry before engaging in activities that may expose it to harsh conditions.

Silver-plated jewelry has a thin layer of silver coating applied to a base metal, such as copper or brass. While it may look similar to sterling silver, it's generally less durable and may wear off over time, revealing the base metal underneath. Sterling silver jewelry, on the other hand, is made of a higher quality alloy that retains its shine and beauty for much longer.

Look for hallmarks or stamps on the jewelry indicating its silver content. Sterling silver jewelry is often marked with "925" or "Sterling" to signify its purity. Additionally, reputable sellers will provide certificates of authenticity or guarantees of silver content with their products.

While sterling silver is generally hypoallergenic, some people may still experience allergic reactions to the other metals used in the alloy, such as copper. If you have sensitive skin, opt for jewelry labeled as nickel-free or hypoallergenic, and consider testing a small area of skin before wearing the jewelry for an extended period.

Yes, we offer custom and personalized silver jewelry options. Contact our customer service team to discuss your design ideas, and we'll work with you to create a unique piece tailored to your specifications.

We want you to be completely satisfied with your purchase. If for any reason you're not happy with your silver jewelry, you can return it within 30 days for a full refund or exchange. Please refer to our Returns & Exchanges page for more information on our policies and procedures.

If you have any questions, concerns, or need assistance with your order, our customer support team is here to help. You can reach us via email at order@glamie24.com, or by phone at +905060596490 during our business hours. We strive to respond to all inquiries promptly and provide excellent service to our customers.